It is important to the team at Five Star Property Management that we are able to create, nurture and sustain long-term relationships with our HOA clients. We do this by creating specialized HOA management services that speak to all of the needs of HOA Boards of Directors, and are of the kind and quality we'd expect if we were hiring a San Francisco HOA management company.
We are particularly proud of our "one manager" approach to HOA management. Most property management companies require HOAs to shuffle between multiple staff members in order to satisfy all of their needs. By assigning a single manager to handle all of the requirements of our HOA clients we are able to provide service that is efficient and incredibly responsive.
Our personalized HOA service doesn't stop at assigning a single manager to each HOA. Our HOA manager will provide a personal cell phone number to the HOA Board of Directors so that he can be reached at any time of day or night, responding to emergency situations with the same rapidity no matter when they happen. For non-emergent situations, our policy is to respond to all inquiries from our HOA Boards of Directors within 24 hours.
Five Star Property Management offers all of our HOA clients a flat fee service. This allows Boards of Directors to avoid unnecessary and unexpected expenditures, thereby serving the best interest of their homeowners. Our Homeowners' Association services include all of the following. We are also able to create packages of custom services to meet individual HOA Board needs.
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HOA Administration
Owner/ tenant records storage; annual city and state license filing and permit renewal; annual city and state inspections; annual insurance policy review and renegotiation; quarterly and/or annual Board of Directors meeting; active vendor management.
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Finance and Accounting
HOA assessment collection; monthly bill pay; bank account reconciliation; monthly, quarterly and annual financial reporting; annual budget preparation and disbursement; annual financial packets; comprehensive accounting records; coordination with Board CPA for year-end tax reporting.
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Maintenance
Bi-monthly or monthly property inspections; maintenance inspection report; construction and remodeling management; utility monitoring and energy saving suggestions; 24-hour, full-service maintenance support.
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Coordination with HOA Legal Counsel
Contract review and negotiation; Common Interest Development Open Meeting Act; dispute resolution; enactment and enforcement of CC&Rs; board member elections and eligibility determinations; director liability protection; collection of assessments; construction defect litigation; foreclosure; reserve study and other fiscal matters.
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PLUS
Monthly Homeowners' Association newsletter.
Beyond the personalized San Francisco HOA management services noted above, Five Star Property Management believes strongly in delivering the highest quality information management services. As a company, we emphasize the use of cutting edge information management databases and strict reporting standards that provide our client HOA Boards with actionable insight into the operations and activities of their community.
In addition to our superior level of service, the team at Five Star Property Management is fully up-to-date with all of the latest laws and regulations governing California Homeowners' Associations, including the Davis-Stirling Common Interest Development Act (Davis-Stirling Act) and applicable provisions of the California Civil Code and California Corporations Code. We also carefully monitor individual HOA Bylaws and Covenants, Conditions and Restrictions (CC&Rs ), as well as current best practices in HOA management.
Five Star Property Management's commitment to personalized service, cutting edge technology and strict adherence to all laws and regulations sets us apart from our competition, and allows client HOA Boards to realize significant cost savings and management transparency. Contact us today to get a free HOA management consultation and learn more about the custom services we can provide your Board.
