Pricing Packages

FAQ

Regarding Management Packages

• Which package is best for me?

  If you are a “do it yourself” type of person, have a high-risk tolerance and don’t mind getting your hands dirty or answering emergency maintenance phone calls at 3am, the LEASING ONLY PACKAGE maybe right for you! The LEASING ONLY PACKAGE offers you the advantage of professional tenant placement and screening with the most up to date and landlord friendly lease available in your area at a cost that is easy to live with.

  However, if you are like most people, you would likely prefer to let our experienced team of professionals handle all of the dirty work so that you can have complete peace of mind with our all-inclusive services such as no charge tenant placement, video and written move in/move out inspection reports, no charge annual property review, 24/7 emergency maintenance response and eviction protection of up to $2,500.00. If this sounds like you, then the TOTAL CARE PACKAGE is the right one for you!

• What is AB1482 and why do I need to make sure that I am compliant?

  AB1482 was introduced by Assemblyman David Chiu (D-San Francisco) and signed into law by Governor Gavin Newsom and has put two notable statewide tenant protections in place. First, AB1482 has extend just cause eviction protections to tenants living in residential properties not currently covered by just cause eviction laws; and second, AB1482 prohibits owners from increasing rent by more than 5%, plus the rate of inflation, or 10% (whichever is less) more than once per 12-month period for tenants who have occupied the same unit for more than 12 months. Many property owners will now be responsible for assisting vacating tenants with relocation payments of up to (1) one full month’s rent. However, there are many exemptions to AB1482, but you MUST ACT and notify your tenants if your property is found to be exempt. Failure to do so could end up costing you large amounts of time, money and stress!

• What is “On-Demand” showing technology?

  “On-Demand” showing technology allows interested parties to view the unit at pre-set times after passing a security and identification verification procedure. This works best for properties in high traffic areas.

• I’ve seen “cheaper” fees advertised, isn’t that better for me as an owner?

  We know that there are companies out there who charge less than we do. However, the reason they are forced to do this is because they cannot compete with our award winning levels of service! So yes, you end up with a discounted fee, but only because you get a much lower quality level of service (which usually ends up costing you more in the end due to lower quality tenants and less overall experience in the industry).

  The difference between an experienced company at a 10% fee VS. a less experienced company at a 7% fee is less than $3.00 per day! See for yourself:

  • $3K monthly rent x 10% mgmt. fee = $300/Per month
  • $3K monthly rent x 7% mgmt. fee = $210/Per month

  $300 – $210 = $90/ 30 days = $3.00 Per Day difference (or less than the price of 1 cup of coffee)!

  We have been in this industry long enough to realize that you cannot have both quality service and low fees!!

• Can we use your handyman and vendors?

  Yes, of course! We have years of experience with the best handymen and vendors in the industry and in most cases they are able to resolve issues quickly and efficiently at a competitive price that saves you time, money, energy and stress because you’ll know the job has been done correctly the first time around.

• What is covered by your tenant Eviction Protection Plan?

  Our Eviction Protection Plan protects a property owner when a tenant fails to pay rent. In the event that a Five Star Property Management placed tenant fails to pay rent, we will process, serve and file all of the necessary eviction paperwork and handle the entire process with our attorneys, which includes covering legal fees and court costs of up to $2,500.

• How do I terminate my current property manager & hire Five Star Property Management?

  Once you decide to change from your current property management company to Five Star Property Management, the process is actually very simple. Just call or email your existing property management company and let them know that you no longer wish to do business with them. At this time you will also need to request that your existing property management company send you all keys to the property, as well as any maintenance reserves or security deposit funds. We will then notify your tenants via mail, email and phone regarding the change in management and will instruct them on how to pay their rent, submit maintenance requests or report any other issues moving forward. That’s all there is to it!