Tenant Rental Criteria & FAQs

Answers to your common questions


Rental Criteria

  • Good Rental History

    • No history of late rental payments (COVID-related rental debt as defined under state law will be excluded from consideration).
    • No conduct that unreasonably interferes with the quiet enjoyment of other residents or management operations.
    • No damage to property in excess of ordinary wear and tear in excess of $1,000.00.
  • Verifiable Gross Income

    Please note that all properties require EACH applicant to have a combined minimum verifiable gross income of at least (3) three times the monthly rent. We will accept all income which is lawful, verifiable, paid to a tenant, a representative of a tenant, or on behalf of a tenant (including all federal/state/local public assistance and subsidies, including but not limited to Section 8 and VASH vouchers). For applicants with government subsidies, any income to rent ratio will be based on the tenant portion of the rent and not the full rental rate.

    Proof of income, e.g. (2) two recent pay stubs, (2) two most recent bank statements, (2) two years of most recent tax returns, proof of social security/disability/welfare/other government payments, proof of investments/trust income, proof of retirement income, proof of student loan/grant awards, court ordered income such as spousal/child support, Section 8/VASH vouchers/other forms of government assistance/rent subsidies, and/or any other written proof of lawful, verifiable income.
  • Credit History

    Each resident over the age of 18 must have a minimum FICO score of 700. Additionally, the credit history must show that the resident has paid bills on time and does not have a history of debt write-offs or accounts that have gone into collection.

    Section 12955 of the California Government Code allows applicants for rental housing who receive a government rent subsidy, including a Section 8 Housing Choice Voucher, the option to provide alternative verifiable evidence of their ability to pay the rent each month in lieu of allowing a landlord to use the applicant’s credit history.

    If you will be receiving a government rent subsidy which will cover a portion of your rent each month, you will be asked to select one of the following screening options:
    • I authorize the Landlord to use my credit history as part of the application process
    • I will provide alternative evidence of ability to pay the rent requested by Landlord, including, but not limited to, bank statements, pay records, government benefit payments, and verification of any other sources of income to demonstrate ability to pay the rent each month.
  • Property Condition

    Prior to move in, a MOVE IN/MOVE OUT FORM will be completed which includes HD Video and photos. A copy of the written report will be provided to tenant(s) and the tenant(s) have (7) seven days to add any additional items and return this report to our office. Any missing or incomplete reports are subject to a $250 fee.

    Typically, our units are ‘Rent Ready’ when we are showing them and will be rented in the condition you see them. If there is something cosmetic in nature that you want addressed prior to accepting a unit, this should be made known BEFORE signing your lease. Applicant is required to view the property prior to signing any lease. After the lease is signed, it is a binding agreement.

  • Pet Policy

    We understand that a pet plays a significant part in many people’s lives, so we strive to allow most animals in most of our rental properties. Please make sure to ask if the property that has caught your eye accepts pets. Breeds that are NOT accepted for Landlord Insurance Issues are as followed:

    • Pit Bull Terriers, Staffordshire Terriers, Rottweilers, German Shepherds, Presa Canarios, Chows Chows, Doberman Pinschers, Akitas, Wolf-hybrids, Mastiffs, Cane Corsos, Great Danes, Alaskan Malamutes, Siberian Huskies, and any mix with these breeds.  
    • Maximum amount of animals per property shall not exceed 4, of any combination.  
    • Pet Rent is $25/month per pet.  
    • $500 per pet, deposit.  
    • Pet Profile to be completed at Pet Screening.com. Please note, we use a third-party pet/ no pet/ assistance animal verification service. ALL applicants must create a PET, NO PET, and/or an ASSISTANCE ANIMAL profile. Applicants should go to this link to complete the profile: https://gofivestarpm.petscreening.com  
  • Equal Opportunity Housing Company

    As a company, we do business in accordance with federal/state/local fair housing laws, and do not discriminate based on race, color, religion, sex/gender, handicap/disability, familial status, national origin, source of income, primary language spoken, citizenship status, immigration status, gender identity/expression, marital status, sexual orientation, age, ancestry, medical condition, genetic information, military/veteran status, perception, association, any arbitrary basis, and/or any other protected classes under federal, state, and/or local laws.
  • Location, location, location

    The diversity of living locations in the San Francisco Area is one of the area’s best assets. You can choose to live in a rural, suburban, or urban setting and still be within commuting distance of work. So, think about the type of community that best suits you as you are picking your next rental. No matter what kind of location you are looking for, Five Star Property Management has a rental to meet your needs. We manage homes in such diverse locations as:
    • Novato, Mill Valley, and Sausalito in scenic Marin County;
    • Bustling San Francisco – including super-hot SoMa and the trendy Mission District – walking distance to absolutely everything;
    • Convenient, centrally-located Daly City; and
    • The heart of Silicon Valley, including Redwood City, Mountain View, and Palo Alto.
  • What type of home?

    When you are in the market for a rental, your first thought might be to rent an apartment. But, there’s much more to choose from in the Bay Area than just apartment living. We manage everything from efficient privately owned condos in amenity-rich communities, to huge houses that offer all of the space and room to grow a large family needs. So, consider your space needs and your desired community amenities — such as pool, gym, business center, community room, roof deck, sauna, etc. – when narrowing down your choices.
  • Decide on your must-haves, nice-to-haves, and don't needs

    Before you start looking for your ideal rental, make a list of the features you must have, would like to have, and don’t need at all. This will instantly help you narrow down your choices. Crucial to rental hunting in the Bay Area in particular is considering the importance of features like parking (including covered parking, garage parking, and reserved spots), in-home or on-site washer and dryer, backyard/ patio/ deck space, and overall square footage. These three factors alone will do a lot to point you towards the right rental.

    For example, it can be hard to find a condo in San Francisco that comes with parking (though we do manage a few!), and very large homes with lots of square footage and backyard space are easier to find the further you get from the downtown areas of major cities like San Francisco, San Jose, and Oakland.

  • How to apply for your next Bay Area rental

    Now that you’ve learned how to narrow your must-haves for your rental home, it’s time to check out what’s available. You can see our current “for rent” listings, including a map of locations, in the section above. To get more information about any particular listing, including the date and time of our next open house showing, just click on the “View Details” button.

    Once you are ready to apply for one or more rental homes, simply click on the “Apply Now” button on the rental details page. Have questions about a specific rental? Use the “Contact Us” button on the rental details page to ask questions about that rental.

    Don’t see the right rental for you in our current “for rent” listings area? Don’t give up – we likely have your perfect rental home, it’s just not quite ready for listing. Feel free to contact us with your rental wish list and we’ll let you know if we have something just right for you that will be available soon.

  • Things to know before renting with us

    • DUE AT LEASE SIGNING
      • Full Security Deposit and First Full Month’s Rent
      • Proof of renters insurance
      • Pet Rent of $25/month per pet, in addition to a $500/per pet deposit (if pets are approved and accepted at the property).
    • RENT SHOULD PAID ONLINE VIA THE TENANTS PORTAL
      • Rent is always due on the 1st
      • Late fees will be applied at Midnight on the 3rd
      • When funds are collected, late fees and outstanding balances will be paid before any funds are applied to current rent
    • WE CONDUCT AN ANNUAL PROPERTY CONDITION REVIEW ON EACH PROPERTY
      • We may use a 3rd party service to conduct the service
      • Smoke Alarms will be tested
      • Air Filters will be checked
      • Access to EACH Room is required, including the garage and HVAC Closet. Photos of each room may be taken (Walls, Flooring, Light Fixtures, Smoke Alarms, Under Sinks, Air filters, Etc)

FAQs