Testimonials

What Our Clients Are Saying

Reputation Reviews
I worked with Roger & his team as a landlord in Burlingame. Such a superb experience, they literally took care of everything while I was on vacation with minimal calls. I highly recommend them. - Anna C.
I worked with Roger & his team as a landlord in Burlingame. Such a superb experience, they literally took care of everything while I was on vacation with minimal calls. I highly recommend them. - Pat M.
Five Stars earns their five stars every time. My emails are answered within the day. They are responsive to all my needs and extremely professional and courteous. - John B.
I’ve been using 5 Star for several years now and I would highly recommend their services. - Monique N.
I am happy for all what they do to my property - Lisa K.
Jessica is quick to follow up on incident that we reported to her. It is not resolved yet, and we trust she will be able to take care of the incident presently. - Paul M.
We wanted to be good landlords and knew that our schedule would make that difficult - we knew the answer to this problem was to have a property manager - and we found the BEST one! They respond instantly to any concerns we have or the tenant has. I cannot say enough good things about Five Star.-- they are FANTASTIC! - Christin P.
Christina did a great job ! Helping to fix things that was not working since long time ago. - Marcio M.
The only reason I didn’t give 5 stars is because I had to chase to get access to my keys in move in day. I think this is because it was a weekend, not weekday. But all was resolved quick and easy. - Aimee A.
Five Star promptly fixed the multiple small issues we had in the apartment. Greatly appreciated. - Alex L.
I've been using Five Star Property Management since 2012. They are on top of everything so that I don't have to worry about it. Their pricing is now reasonable. - Sue B.
The tenants that Five Star found for our house have been wonderful. The overall experience of annual lease signing is pre-approved and then handled without issue. - Mark N.
I worked with Roger & his team as a landlord in SF. Superb experience, they literally took care of everything while I was living overseas. Highly recommend if you are looking for a stress free experience in renting out your property. - Ian C.
We live a few thousand miles away from our property in California and are fortunate to have Five Star Property Management taking care of what we still consider our home. Everything is taken care of with regard to maintaining our house and a relationship with our tenants. Additionally, we are able to trust their judgment on the current rental market. Highly reccommend. - Debra R.
Roger and Five Star Property Management are the BEST! We recommend the to anyone needing property management services. We have been working with them for a few years and love them!!! - Silvana G.
I and my husband are very happy to have your professional service, all your staffs are very helpful and friendly. - Wendy W.
Company reps have been very helpful and timely in their communications during my move in. - Sarah R.
Smooth application process and professional service. Their online portal is convenient! - Peter C.
My admin for the property is easily reachable and is very responsive with any questions or concerns I have. They also have a lower fee compared to other property management companies. - Sue B.
The plumber sent to fix our issue listened attentively to learn more about the issue, was very tidy and clean while working and he was very courteous. - Ruth E.
Really appreciated the quickness and online process. But I did call your office several times to try and reach someone to confirm a few things and every time I was directed to an answering machine. I got the sense that maybe the messages were not even checked. Not a huge deal but because the walk through was self guided I had other questions about the rental that I wanted to get an answer on. - John G.
Roger and his team are just awesome! We became Five Star clients 6 years ago when we moved out of state and decided to lease our home in the Bay Area. I interviewed several property managers and Roger was by far the best in terms of offerings, competitive pricing, and his knowledge of the Bay Area rental and real estate market. He helped us transition into a mindset that our property was no longer our home but now an investment. He and his team have handled our investment with a thoroughness and commitment that has surpassed all of my expectations. They routinely check the property and ensure all maintenance requests are responded to and resolved in a timely manner. At one point, Roger assisted in some difficult communications we were having with our HOA. Our place was only vacant once and there was no downtime between tenants thanks to Roger leveraging technology and his connections to advertise the rental. The whole team is great, but Jessica is AWESOME! She is responsive by email and I never have an issue reaching her by phone if needed. I have complete peace of mind that my California property is being managed and cared for and managed. - Zelda S.
Jessica Sanchez and the team at FiveStar are superb and go above and beyond to make the process effortless; I highly recommend. - Ray T.
We were contacted quickly and our stove was fixed the next day. Thanks for the help. - Alex C.
I appreciate the timely and complete information regarding issues at the rental property. - Rebecca V.
Five star is very responsive when dealing with renter issues that require immediate attention. Great service and follow up. - Kevin D.
5 Star Mgmt provides clear & timely reporting and deals with property issues. We are very pleased. - Leon L.
Five Star Management is doing a great job of helping us to maintain our property in our absence. We thank them for their excellent work! - Margare F.
In general 5 star property management has been responsive to our issues and questions. this particular time our heat went down for ~6 days around new years time, and 5star was responsive, but not proactive. I appreciate that they eventually did have it fixed. - Gaurav F.
When we decided to rent our San Francisco home we contacted several property management companies in the area. Roger and his staff were the only ones to show up at our property to discuss the options and we’re glad they did. At the time, Five Star Property Management was just starting off but even at that early age they have shown a professionalism that is rare in their field. We live in Southern California so it is very important to find a property management firm that we can trust. Five Star Property Management has earned our trust and gets our highest recommendation. - David S.
Roger and his staff do an excellent and efficient job managing our property. We highly recommend Five Star Property Management. - Silvana W.
Five Stars earns their five stars every time. Emails answered with the day if not hours. Responsive to all my needs and extremely professional and courteous. Tenants are well screened and their needs are also addressed in a timely fashion. Roger and his team are tops in my book! Thanks guys. - Tami F.
I enjoy working with Five Star Property Management on my rental property. Roger and his staff stay on top of things, get the property leased, respond to tenant request and handle maintenance promptly! Excellent service! Thank you. - May E.
My experiences with Five Star have been quite positive. The rental application process was streamlined and Trish was great in getting everything done in a timely manner. After that, Jessica, the manager, was great in handling the rental process and any issues that came up. Both were/are quite pleasant to interact with. Also the maintenance requests are handled promptly, which is always important. - Sundeep F.
Five Star Property Management has been managing our single family residence rental property for about five years and we have only positive experiences with them. We've found them to be professional and responsive with both us and the tenents. They are very knowleagable with efficient and cost effective management and maintenance. We highly recommend them to anyone seeking professional property management. - Jeff S.
We've been managing our own rentals for decades but decided to transition to using a property manager. We have not been disappointed. This company has been responsive and "on it" for anything that may arise. - Karen D.
I’ve been using 5 Star for several years now and I would highly recommend their services! Roger and his team take care of everything in a timely and professional manner. They have vetted many potential rental customers for us over the years and I couldn’t be happier with the tenants that they choose. Five Star takes care of all the headaches so you don’t have to. - Omar H.
Roger's team at 5 Star is very professional and made my rental easy to manage. This was particularly important since I lived 100 miles away. - Chris A.
"I applied for (and was approved for) an apartment listed with Five Star Property Management in San Mateo. Though the application process was very long and a bit tedious, the staff that we worked with via email was very responsive and communicative and really great at keeping us up-to-date with our current status and what we still needed to provide.

The staff member that we met (outside, with masks) for our on-site walkthrough was very friendly, super helpful, and knowledgeable about the property, which was clean, well-maintained, and in great condition. Though we chose to go with another property, the application process with Five Star Property Management was very professional and low-stress and we would have been happy living in the property that we saw."
- James P.
I am the owner of a house for rent in San Francisco. I have used Five Star Property Management in the past 3 years, in order to rent my house and periodically use their service to update disclosures or deal with tenant issues. I have had the pleasure of working with both ***** and *******. They have been very knowledgeable about the constantly changing regulations in one of the most difficult rental cities. They have always been extremely responsive to all of the questions from my tenants and me, at times within hours. ***** and ******* are professionals, with excellent follow through and track records. I highly recommend them to all prospective rental property owners or to tenants looking for a rental property. - Dasha G.
Roger and Jessica have been great year after year helping us with our Foster City rental. Can't ask for more, and they are a great value! - Warren P.
I live in a different state so dealing with my investment property in Las Vegas is difficult if not possible on my own. Matthew and his team are quick and efficient at dealing with any problem on either tenant or landlord side, and Alma has been thoroughly professional. I have had nothing but positive interactions with this management company. Highly recommend. - Amy R.
I am happy for all what they do to my property - Lisa K.
5 Star Mgmt provides clear & timely reporting and deals with property issues. We are very pleased. - Leonard G.
We wanted to be good landlords and knew that our schedule would make that difficult - we knew the answer to this problem was to have a property manager - and we found the BEST one! They respond instantly to any concerns we have or the tenant has. I cannot say enough good things about Five Star.-- they are FANTASTIC! - Christine P.